Conditions of use and sale

Effective as of 09/12/2026

Article 1 - Seller Identification

The website sesameaparis.com is published by:

SESAME A PARIS, EURL Registered office: 16 rue Richard Lenoir, 75011 Paris, France SIRET: 945 001 956 00016 Intra-community VAT No.: FR72945001956 Email: contact@sesameaparis.com

Article 2 - Purpose and Scope

These General Terms and Conditions of Sale (GTCS) govern the sales of jewelry and creative workshop services offered on the sesameaparis.com website, as well as associated gift cards. They apply to any order placed by a customer, without restriction or reservation. Any order implies full and complete acceptance of these GTCS.

Article 3 - Products and Services Offered

• Jewelry handcrafted to order (rings, bracelets, 999 silver or jade pendants).
• Creative workshops (Silver Clay, Jade, Creative, Signature) reserved for a specific date and time, taking place in our Parisian workshop.
• Gift cards, valid for 1 year from the date of purchase, usable for booking a workshop.

Workshops are reserved for persons aged 15 and over. Each booking corresponds to one person and the creation of one piece of jewelry; non-participating companions are not allowed in the workshop.

Article 4 - Price

Prices are indicated in euros, all taxes included (TTC). Shipping costs, if applicable, are calculated and displayed at the time of payment, before final validation of the order. Sésame à Paris reserves the right to modify its prices at any time, with the understanding that the applicable price is the one in effect at the time of order validation.

Article 5 - Order and Booking

Jewelry orders and workshop bookings are made directly online on the Site. Order confirmation constitutes acceptance of these GTCS. A confirmation email is sent to the customer at the address provided during the order.

For personalized jewelry (choice of engraving, size, material, etc.), specifications cannot be modified once the order has been validated.

Article 6 - Payment

Payment is made online at the time of ordering, by credit card or any other means offered on the Site (Shop Pay, Apple Pay). Payment data is processed directly by our secure payment providers; Sésame à Paris does not have access to your full bank details.

Article 7 - Jewelry Delivery

As our jewelry is handmade to order, manufacturing and shipping times vary according to the type of piece:

• For standard jewelry (without personalization), the timeframe is generally between 7 and 20 working days.
• For bespoke or personalized jewelry (engraving, specific dimensions, particular choices), the manufacturing time may be longer, as the piece is only created after final validation of the order. The estimated timeframe is communicated to the customer at the time of ordering.

These timeframes are provided for indicative purposes and may vary depending on the complexity of the piece.

In the event of non-delivery or damage noticed upon receipt, the customer must contact customer service at contact@sesameaparis.com within 5 working days following receipt, enclosing the necessary supporting documents (photos, description). After this period, the claim unfortunately cannot be taken into account.

Article 8 - Right of Withdrawal (Jewelry Purchase)

In accordance with Article L221-18 of the Consumer Code, you have a period of 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to justify a reason or pay a penalty, with the exception of the exclusion cases provided for below.

To exercise this right, you may notify us of your decision to withdraw by email at contact@sesameaparis.com, before the expiry of the 14-day period, using the template below if you wish:

"I hereby notify you of my withdrawal from the contract concerning order no.[...], ordered on [...] and received on [...]. Name, consumer address, date."

Jewelry must be returned intact, in its original packaging, within 14 days from the notification of your withdrawal. Return costs remain your responsibility, unless an error was made on our part in preparing the order. Reimbursement occurs within a maximum period of 14 days from receipt of the returned item or proof of shipping, by the same payment method as that used for the order.

Exclusions from the right of withdrawal (Art. L221-28 of the Consumer Code):

• Personalized jewelry (engraving, bespoke dimensions, specific choices made at the customer's request) cannot be subject to any withdrawal, exchange, or refund, in accordance with the exclusion applicable to goods manufactured according to consumer specifications.
• For health and hygiene reasons, earrings and piercings unsealed after delivery cannot be returned.

Article 9 - Workshops: Cancellation, Postponement, No Right of Withdrawal

Workshop bookings concern a leisure service provided on a specific date and time. In accordance with Article L221-28, 12° of the Consumer Code, the right of withdrawal does not apply to workshop bookings, as these fall under leisure activities that must be provided on a specific date.

In return, the following cancellation and postponement conditions apply to any workshop booking:

• Cancellation or postponement is possible up to 72 hours before the start of the workshop, upon simple request to contact@sesameaparis.com.
• In case of cancellation within this period, a processing fee of €3 will be deducted from the refund.
• In case of postponement requested between 72h and 24h before the start of the workshop, a credit corresponding to 50% of the workshop price will be granted for a future booking.
• Less than 24 hours before the workshop, or in case of absence, no refund, credit, or postponement can be granted.

Article 10 - Gift Cards

Gift cards are valid for 1 year from their date of purchase and are neither refundable nor exchangeable for cash. They can be used for all or part of the payment for a workshop booking on the Site.

Article 11 - Legal Warranties

All jewelry sold on the Site benefits by right, and without extra cost, from the following legal warranties:

• The legal warranty of conformity (Articles L217-4 et seq. of the Consumer Code), for 2 years from the delivery of the goods;
• The legal warranty against hidden defects (Articles 1641 et seq. of the Civil Code), for 2 years from the discovery of the defect.

Within the framework of these warranties, the customer may choose between the repair or replacement of the item, or obtain a reduction in price or the cancellation of the sale if the legal conditions are met. For any question regarding these warranties, contact us at contact@sesameaparis.com.

Article 12 - Liability

Sésame à Paris cannot be held liable for damages resulting from improper use of the purchased product, nor for indirect damages resulting from the purchase of our products or participation in our workshops. Sésame à Paris cannot be held liable in the event of force majeure or the unforeseeable and insurmountable act of a third party.

Article 13 - Intellectual Property

All elements of the Site (texts, images, logos, creations, photographs) are the exclusive property of Sésame à Paris or its partners, and are protected by intellectual property law. Any reproduction or use without prior authorization is prohibited.

Article 14 - Personal Data

The processing of your personal data is described in our Privacy Policy, accessible from the Site.

Article 15 - Consumer Mediation

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Sésame à Paris adheres to the Centre de la Médiation de la Consommation de Conciliateurs de Justice (CM2C). In the event of a dispute, and after having tried to resolve it directly with our customer service at contact@sesameaparis.com, you can file your claim on the CM2C website: www.cm2c.net, or by post to CM2C, 49 rue de Ponthieu, 75008 Paris.

Article 16 - Applicable Law and Disputes

These GTCS are subject to French law. In the event of a dispute, and in the absence of an amicable resolution or mediation, the French courts will have exclusive jurisdiction.

Article 17 - Modification of the GTCS

Sésame à Paris reserves the right to modify these GTCS at any time. The applicable GTCS are those in effect on the date of the order.